Deputy operations manager

As a deputy operations manager, you’ll play in an important role, supporting the manager of the service to provide high-quality care.

What is a deputy operations manager?

You’ll lead and manage social care staff, helping them to deliver high standards across the organisation. You could work in various social care settings, including:

  • Care homes.
  • Supported living flats.
  • In the community or in local authorities.
Deputy Operations Director_Role_Image

What does the role involve?

Depending on your service and level, your day-to-day might include:

  • Supporting your manager, including leading in their absence and ensuring standards of care are maintained.
  • Ensuring that the service safely plans staffing levels and complies with legislation and regulatory requirements.
  • undertake care assessments of people needing care and support, as well as working closely with healthcare professionals and others.
  • Helping the service to recruit and develop new care workers, supporting, supervising and performance managing them.

Skills, experience and qualifications

In this role, it’s important that you have:

  • Strong leadership skills and the ability to motivate others.
  • Good English, numeracy and digital skills.
  • The ability to think strategically.
  • Good project management and organisational skills.
  • Experience working in a social care or health role.
  • An understanding of regulatory requirements.

Ideally, you’ll have care experience before you progress into a deputy manager role. It’s also recommended that you’ve completed Level 2 or 3 Adult Care qualifications or Apprenticeship Standards before progressing into management roles.

Training and role progression

As a deputy manager you should already have experience of working in health or social care already but it’s sometimes possible to transfer from a different sector.

You can also benefit from:

  • Informal training & education.
  • Formal qualifications such as a Diploma in Health and Social Care (up to Level 5) or specialist subjects like dementia care, communication skills and team leading.
  • Over 50 vocational qualifications at all levels including topics such as dementia care, communication skills and team leading.
  • Opportunities to progress and develop in adult social care and specialise in a certain area or take on more responsibility.

Hear why Bev chose adult social care

Bev moved into adult social care and has developed her career, as she now works in Operations.

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Some imagery and videos were captured prior to the COVID-19 pandemic.